Delivery & Returns | FinestCarMats.co.uk

Coronavirus (COVID-19) Delivery Update
Please note, after taking advice from Hermes & the UK Government, we are still delivering all orders placed on the FinestCarMats.co.uk website.

Every order is sent to you directly from our factory & all orders are dispatched using your selected tracked delivery service. After your order is placed, you will receive a tracking code directly from us, so you can track your orders delivery progress.

HOW LONG DOES IT TAKE?

We have worked very hard with Royal Mail to create a process that guarantees the highest quality delivery service for every customer. The FinestCarMats.co.uk‎ team strives itself on our impressive delivery service & unbeatable value!

UK DELIVERY

DELIVERY
OPTION
TIME
FRAME
COST

48 Hour FREE Delivery

(Fully Tracked)

2-5 Working Days FREE

24 Hour Fast Delivery

(Fully Tracked)

1 Working Day £5.99

*Working day = Monday to Friday excluding UK Bank Holidays.

*Delivery time is from the day your car mats are complete.

YOUR ORDER

All items are dispatched using a recorded service and if you have not received your parcel within the advertised period from receiving your dispatch email, please contact us via:
– Email: info@finestcarmats.co.uk

RETURNS & REFUNDS

FinestCarMats.co.uk is happy to accept back any unwanted items supplied to consumers for refund, within 15 days of purchase, providing the following terms are met:

– All packaging must be intact and un-opened.
– You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
– Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)

In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption. We pride ourselves on our excellent products and customer service and are confident you will love our products. On any occasion that a refund is requested, we will action a refund as soon as the items are received back to FinestCarMats.co.uk. Please note, that depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.

Exchanges

FinestCarMats.co.uk is happy to exchange any unwanted items supplied to consumers, within 14 days of purchase, providing the following terms are met:

– All packaging must be intact so that the item is in a re-saleable condition
– You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
– Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
– An additional £5.00 delivery charge will be covered by the customer for FinestCarMats.co.uk to deliver the new exchanged items.

Undelivered Items

In the unlikely event Royal Mail cannot deliver your item & you do not collect it from your local Royal Mail collection office in the required time, your order will be returned to FinestCarMats.co.uk. At this point, we offer 2 resolutions:

– Your order can be re-dispatched (customer pays £3.49 for new delivery)
– Your order can be refunded (minus the original delivery cost highlighted in the table above).

VAT

VAT is currently not charged on any orders.